Cancellations and Refunds

Coachlane is software you use on a monthly or yearly subscription. Nothing is shipped to you; what you buy is the right to use the account for the length of the subscription. What each plan includes and what it costs is on the plan table on the home page, where you can read it before you pay.

You can cancel at any time, without giving a reason. Cancelling stops the renewal: the account does not close there and then, it stays open until the end of the period you have paid for and returns to the free plan after that. Nothing is deleted; the free plan limits simply apply again.

Write to us within 14 days of your first payment and we refund it in full. We do not ask why, and we do not deduct anything for the days you used. After those 14 days we do not refund renewals; cancelling leaves you with the service until the end of the period you paid for.

A refund goes back to the card that paid, not to another card, another account or by another route. We send it to the bank within 14 days of receiving your request. How long it then takes to appear on your statement is up to your bank rather than up to us.

We take no payment on the free plan, so there is nothing to refund. You can delete your account from Settings whenever you like. Deleting it also deletes your clients, sessions, tool records and uploaded files.

For anything about a cancellation, a refund or an invoice, write to coachlaneapp@gmail.com or call +90 555 700 2747. We answer within two working days. If we cannot resolve it between us, consumers in Turkey keep the right to apply to the Consumer Arbitration Committees and the Consumer Courts.